VIRTUAL BANK ADMIN
Job Description
Responsibilities and Duties
- Performs new accounts duties which include selling new accounts, closing accounts, advising customers on all bank services, and helping customers match the appropriate Bank service to their specific need.
- Provides day to day management support named services in a manner that promotes customer service in line with bank expectations.
- Performs various customer service duties, including answering telephone inquiries,
- ordering checks, reconciling statements, resolving disputes, etc.
- Assists when needed with daily Branch duties and assist with the duties of the Senior Virtual Banking Administrator in their absence.
- Assists with development or promotional ideas, attend meetings, and training sessions.
- Provides support in the development, implementation, and maintenance of all virtual banking services.
- Assists in the maintenance of the organization’s websites.
- Assists in the marketing of virtual bank services to customers and non-customers through electronic communications.
- Regular and reliable attendance.
- Other duties as assigned by supervisor.
Knowledge, Skills, and Abilities
- Full knowledge of personal banking products offered, taking a personal initiative to stay updated on any changes. Basic knowledge of all banking regulations applicable to the job function and of all bank policies and procedures.
- Knowledge of general banking principles and banking regulations and a willingness to participate in educational opportunities.
- Knowledge of internet banking products and services.
- Knowledge of customer service practices and principles.
- Skill in operating various office machines including switchboard, adding machine, copy machine, typewriter, etc.
- Skill in operating computer terminals and printers accurately.
- Ability to communicate effectively with customers, managers, and other employees.
- Ability to maintain a high level of confidentiality.
- Ability to manage responsibilities with minimal supervision.
Education and Experience
- High school graduate or equivalent.
- Previous banking, internet banking or internet product experience preferred.
- Physical Requirements
- Vision: Must be able to see well enough to read documents, operate office equipment, and drive a vehicle.
- Hearing: Must be able to hear well enough to communicate with customers, co-workers, and supervisors.
- Speech: Must be able to speak clearly and articulately to convey information and instructions.
- Manual Dexterity: Must be able to use hands and fingers to type, write, manage objects, and perform other tasks.
- Mobility: Must be able to move around the office, warehouse, and sales floor as needed.
- Lifting: Must be able to lift twenty-five pounds occasionally and up to 10 pounds frequently.
- Bending: Must be able to bend, stoop, and reach to access files, inventory, and equipment.
- Standing: Must be able to stand for prolonged periods of time during busy hours.
- Sitting: Must be able to sit for prolonged periods of time during quiet hours.
More Details
Benefits
We offer fair and competitive compensation as well as bonus based on an employee's years of service and possible discretionary merit bonuses. Employees also have the opportunity to participate in the Bank incentive programs based on charter/branch guidelines. Other benefits include:
- 8 paid holidays.*
- 17 PTO days each year for the first five years of employment. Employees must also complete the 90-day introductory period prior to accruing PTO.*
- After five years, 22 PTO days each year.*
- After ten years, 27 PTO days each year.*
- Employees must also complete the 90-day introductory period prior to accruing PTO.*
- New employees will receive 16 hours of paid sick time upon their hire date.*
- Health, dental, prescription drug card, vision, and voluntary life insurance plans.
- Health Savings Account with employer contributions.
- Flexible medical and dependent care spending plans.
- Parental Leave after one year of full time employment.
- 401K plan after 3 months and start of next quarter with employer contributions and profit sharing.
- Free checking account and basic printed checks.
- Free safe deposit box.
- $50,000 group term life insurance.
- Long term disability insurance.
- Employee Assistance Program.
- Educational Assistance.
*Paid holidays and paid time off benefits are not applicable for employees that are fully commissioned.
We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at personnel@pinnbank.com or by phone at 402-697-8666 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. For more information, view the EEO KNOW YOUR RIGHTS and PAY TRANSPARENCY STATEMENT.