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Almost like another family member, we’re here for you.
Our local bankers are here for your every need. If during business hours, please contact your local branch; we're here to help!
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Pinnacle Bank Contact Information
Account Related Assistance
Monday - Friday:
6:00 am - 9:00 pm MST
Saturday:
7:00 am - 5:00 pm MST
Sunday:
9:00 am - 5:00 pm MST
Online Banking
Monday - Friday:
6:00 am - 9:00 pm MST
Saturday:
7:00 am - 5:00 pm MST
Sunday:
9:00 am - 5:00 pm MST
Debit Card Assistance
Monday - Friday:
6:00 am - 9:00 pm MST
Saturday:
7:00 am - 5:00 pm MST
Sunday:
9:00 am - 5:00 pm MST
Online Bill Pay
Daily:
5:00 am - 11:00 pm MST
Online Banking
Monday - Friday:
7:00 am - 6:00 pm MST
Online Bill Pay
Daily:
5:00 am - 11:00 pm MST
Business Premium
Monday - Friday:
7:00 am - 6:00 pm MST
Lost or Stolen Visa Debit Card
24/7
Activate New Visa Debit Card Within 90 Days of Receipt
24/7
Change PIN on Your Visa Debit Card
24/7
Credit Card Balance Inquiries
24/7
Lost or Stolen Visa Credit Card
24/7
Diamond Secure Customers Only: Suspect identity fraud / Need to speak with a Resolution Specialist
Monday - Friday:
8:30 am - 5:00 pm EST
Diamond Secure Customers Only: File a Cellular Telephone Claim
Monday - Friday:
8:30 am - 5:00 pm EST
If you prefer assistance via email, our customer service email address is CustomerService@wyPinnBank.com. Please be advised that email is not a secure method of communication and should not be used to provide personal, non-public information such as account numbers, social security numbers, dates of birth, etc.
And, as always, you are free to call your local branch for assistance.
NOTICE TO CONSUMER LOAN BORROWERS
IF YOU FEEL THERE HAS BEEN AN ERROR IN THE SERVICING OF YOUR MORTGAGE LOAN WITH PINNACLE BANK OR IF YOU WOULD LIKE INFORMATION CONCERNING YOUR MORTGAGE LOAN, PLEASE SEND A WRITTEN REQUEST TO:
Pinnacle Bank-Wyoming
Compliance Department
2000 Main St, PO Box 760,
Torrington, WY 82240
Your request must contain a) Borrower’s name, b) Identification of your loan such as loan number and c) Information on the error that is believed to have occurred or a description of the information requested. You will receive a response within 5 business days.