Contact Us
Contact Us
Pinnacle Bank Contact Information
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Our friendly local branch staff are available to assist you with all your banking needs during normal business hours.
Use the Find a Branch option at the top of the page to find your local branch phone number and hours.
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Account Related Assistance, including Debit Cards and Online Banking
1-800-227-7715
Monday thru Friday, 6:00 AM to 9:00 PM MST Saturday and Sunday, 9:00 AM to 5:00 PM MST
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PinnPay - Online Bill Pay
1-877-903-0635
5:00 am - 11:00 pm MST Daily
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PinnBank for Business - Online Banking for Business
1-800-789-7156
Monday thru Friday, 7:00 AM to 6:00 PM MST
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Business PinnPay - Online Bill Pay for Business
1-877-903-0635
5:00 am - 11:00 pm MST Daily
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To report a lost or stolen Visa Debit Card
1-800-472-3272
24/7
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To activate your new Visa Debit Card within 90 days of receipt
1-800-992-3808
24/7
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Change your PIN on your Visa Debit Card
1-800-992-3808
24/7
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Credit Card balance inquiries
1-855-270-3085
24/7
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Report a Lost/Stolen Credit Card
1-855-270-3085
24/7
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Diamond Secure Customers Only: Suspect identity fraud / Need to speak with a Resolution Specialist
1-877-610-7889
Monday thru Friday, 8:30 am - 5:00 pm EST
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Diamond Secure Customers Only: File a Cellular Telephone Claim
1-877-610-7889
Monday thru Friday, 8:30 am - 5:00 pm EST
Find a Branch
Can't find what you're looking for? Search for your local branch and call directly.
Online Chat
Contact Form
Branch Locator
If you prefer assistance via email, our customer service email address is CustomerService@wyPinnBank.com . Please be advised that email is not a secure method of communication and should not be used to provide personal, non-public information such as account numbers, social security numbers, dates of birth, etc.
And, as always, you are free to call your local branch for assistance.
NOTICE TO CONSUMER LOAN BORROWERS
IF YOU FEEL THERE HAS BEEN AN ERROR IN THE SERVICING OF YOUR MORTGAGE LOAN WITH PINNACLE BANK OR IF YOU WOULD LIKE INFORMATION CONCERNING YOUR MORTGAGE LOAN, PLEASE SEND A WRITTEN REQUEST TO:
Pinnacle Bank-Wyoming
Compliance Department
2000 Main St, PO Box 760,
Torrington, WY 82240
Your request must contain a) Borrower’s name, b) Identification of your loan such as loan number and c) Information on the error that is believed to have occurred or a description of the information requested. You will receive a response within 5 business days.