Responsible for managing the Merchant Services program by focusing on new growth opportunities, retaining current customers, and advocating for the interests of Pinnacle Bancorp. Enables and supports market personnel to drive quality referrals; proactively engages with Clover salesforce; utilizes project management skills to effectively plan, organize, and execute work that supports merchant income; and participates in partnership calls and meetings as an advocate for assigned bank charters.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:
Work with Pinnacle/BOC bankers to effectively identify and develop Merchant Services opportunities to generate new referrals, activate new merchants, and retain merchant customers to grow our portfolio and consistently achieve sales goals throughout the organization.
Act as direct liaison between Merchant Services Provider and their sales teams to drive, develop, and retain new merchant processing relationships.
Collaborate with bank Treasury Managers to design and implement customer sales plans that will lead to effective cross-sale opportunities.
Maintain and apply a thorough understanding of Merchant Services and current policies to ensure the submission of accurate merchant referrals.
Develop and provide accurate monthly reporting to executives and bank managers, highlighting both successes and areas of opportunities.
Utilize project management skills to effectively plan, organize, and execute projects related to Merchant Services.
Travels between branches to meet cash managers, business consultants and customers.
Performs other duties as assigned by management.
Regular and reliable attendance.
Regularly exercising independent judgement and discretion over matters of significance.
Communicate effectively in-person and otherwise with all coworkers and customers, both during regular business hours and before and after regular business hours, if necessary.
Effective communication and collaboration are essential for this role. While remote work may be available periodically, there are times when being in the office is necessary to maintain our collaborative efforts. Therefore, this position cannot be primarily performed remotely.
KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge of merchant services products, sales, and compliance.
Knowledge of program management practices and principles.
Skill in leveraging data to inform plans and monitor business outcomes.
Knowledge of Fiserv system, Word, Excel, and merchant services software.
Skill in communicating and coordinating activities with management, customers, coworkers, and vendors. Communication must be timely and strong.
Ability to develop marketing and/or training materials that enable bank teams to effectively communicate, sell, and support Merchant clients of any size.
Ability to research and develop new products and techniques.
Ability to travel up to 50% of the time.
EDUCATION AND EXPERIENCE:
High School diploma or equivalent work experience, college degree preferred.
Five or more years of bank and merchant sales experience with sales preferred.
PHYSICAL REQUIREMENTS:
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations will be made when necessary and effective to enable individuals with disabilities to perform essential functions.
NOTE: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of personnel. Additional duties may be assigned.
More Details
Position can be located in Omaha or Lincoln, depending on available office space.
Benefits
We offer fair and competitive compensation as well as bonus based on an employee's years of service and possible discretionary merit bonuses. Employees also have the opportunity to participate in the Bank incentive programs based on charter/branch guidelines. Other benefits include:
8 paid holidays.*
17 PTO days each year for the first five years of employment. Employees must also complete the 90-day introductory period prior to accruing PTO.*
After five years, 22 PTO days each year.*
After ten years, 27 PTO days each year.*
Employees must also complete the 90-day introductory period prior to accruing PTO.*
New employees will receive 16 hours of paid sick time upon their hire date.*
Health, dental, prescription drug card, vision, and voluntary life insurance plans.
Health Savings Account with employer contributions.
Flexible medical and dependent care spending plans.
Parental Leave after one year of full time employment.
401K plan after 3 months and start of next quarter with employer contributions and profit sharing.
Free checking account and basic printed checks.
Free safe deposit box.
$50,000 group term life insurance.
Long term disability insurance.
Employee Assistance Program.
Educational Assistance.
*Paid holidays and paid time off benefits are not applicable for employees that are fully commissioned.
We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at personnel@pinnbank.com or by phone at 402-697-8666 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. For more information, view the EEO KNOW YOUR RIGHTS and PAY TRANSPARENCY STATEMENT.
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