The Wire Transfer Services Specialist supports all Pinnacle Bancorp banks by processing incoming and outgoing wire transfers, maintaining wire transfer agreements and related documentation, and providing service to internal and external customers. The position is responsible for the accurate and timely processing of wire transfer activities, maintaining customer records, resolving operational issues, and supporting departmental procedures and controls.
The Wire Transfer Services Specialist performs assigned duties in accordance with established policies, procedures, internal controls, security requirements, and delegated authority. This position does not have supervisory responsibilities but may provide training, procedural guidance, and operational support to team members. Exceptions and matters outside the position's authority are escalated through appropriate channels.
JOB RESPONSIBILITIES AND DUTIES:
Process, verify, and complete incoming and outgoing wire transfer transactions in accordance with established procedures, customer instructions, security requirements, and delegated authority.
Review customer wire transfer agreements and related documentation for completeness and accuracy.
Process and maintain wire transfer agreements, contracts, supporting documentation, and related records.
Maintain accurate, complete, and organized records of wire transfer transactions and operational activities.
Research and resolve routine operational issues and processing exceptions within established authority.
Escalate unusual transactions, non-routine processing exceptions, and complex operational concerns through appropriate channels.
Provide timely and professional service to internal and external customers regarding wire transfer inquiries, documentation requirements, research requests, and issue resolution.
Assist customers and business partners with obtaining information and documentation necessary to support wire transfer processing and maintenance activities.
Communicate clearly and professionally with customers, coworkers, management, and other business partners.
Maintain regular and reliable attendance.
Other duties as assigned by management.
Communicate effectively in-person and otherwise with all coworkers and customers, both during regular business hours and before and after regular business hours, if necessary.
KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge of Fiserv systems preferred.
Working knowledge of wire transfer operations, transaction -processing practices, associated risks, and operational controls preferred.
Knowledge of banking documentation requirements, transaction processing workflows, and operational controls.
Proficiency with Microsoft Office applications, Windows-based programs, and standard office technology preferred.
Strong customer service, written communication, verbal communication, and interpersonal skills.
Strong attention to detail and commitment to accuracy.
Ability to research exceptions, identify discrepancies, maintain supporting documentation, and determine when escalation is necessary.
Ability to operate a computer with keyboard accuracy and speed.
Ability to collaborate effectively with management, coworkers, branches, vendors, processors, and business partners.
Ability to manage competing priorities and work accurately under pressure while handling frequent interruptions.
Ability to perform detailed transaction processing, documentation review, verification, reconciliation, and data-entry functions accurately.
Ability to maintain confidentiality and handle sensitive information appropriately.
Ability to work in a fast-paced environment while managing multiple priorities.
EDUCATION AND EXPERIENCE:
High School or equivalent
PHYSICAL REQUIREMENTS:
NOTE: The statements herein are intended to describe the general nature and level or work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of personnel so classified.
More Details
M - F alternating shifts 8 - 5 and 8:30 - 5:30
Benefits
We offer fair and competitive compensation as well as bonus based on an employee's years of service and possible discretionary merit bonuses. Employees also have the opportunity to participate in the Bank incentive programs based on charter/branch guidelines. Other Full-Time benefits include:
8 paid holidays.*
17 PTO days each year for the first five years of employment. Employees must also complete the 90-day introductory period prior to accruing PTO.*
After five years, 22 PTO days each year.*
After ten years, 27 PTO days each year.*
Employees must also complete the 90-day introductory period prior to accruing PTO.*
New employees will receive 16 hours of paid sick time upon their hire date.*
Health, dental, prescription drug card, vision, and voluntary life insurance plans.
Health Savings Account with employer contributions.
Flexible medical and dependent care spending plans.
Parental Leave after one year of full time employment.
401K plan after 3 months and start of next quarter with employer contributions and profit sharing.
Free checking account and basic printed checks.
Free safe deposit box.
$50,000 group term life insurance.
Long term disability insurance.
Employee Assistance Program.
Educational Assistance.
*Paid holidays and paid time off benefits are not applicable for employees that are fully commissioned.
We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at personnel@pinnbank.com or by phone at 402-697-8666 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. Pinnacle Bank supports pay and transparency and complies with all applicable pay transparency laws. For more information, view the EEO KNOW YOUR RIGHTS.
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